Terms and Conditions Agreement of the following terms and conditions are explicitly accepted by you (the client) by hiring the service provider MushLion Technologies Private Limited (henceforth referred to as MushLion), the vendor:

Providing Services:
These terms and conditions apply to all MushLion services. MushLion reserves the right to add, change, or remove any of its services or features at any time without prior notice or obligation to you. However, in order to inform you of any such modifications, the revised conditions will be published on the website. Any questions submitted after the revised terms become accessible will be interpreted as approving the change. When you fill out an online order form with your question details or consent to MushLion contacting you via online platforms, MushLion will contact you to confirm that the service is available, ask for any additional information, and/or provide a pricing estimate.

Obligations of Work:
You promise to give MushLion accurate, comprehensive, and up-to-date information and to notify MushLion right away if our requirements or data change. Throughout the project, you will make consistent and timely contributions. MushLion will charge you for the extra hours at the agreed-upon rate if such communication is not prompt or forthcoming within the time limit specified by the Parties and the project takes longer than the agreed-upon duration. MushLion will not be responsible for any damages or reimbursement for such delays. The hours allocated for monthly recurring accounts must be used up in a single billing cycle and cannot be carried over, unless specifically noted at the time of enrollment.

Payment:
You will pay MushLion in accordance with the engagement model mentioned below. Any additional costs above the first estimate that MushLion provided you would require your approval, and MushLion will let you know before doing so. If you disagree with any charges that exceed the initial price estimate, you will have the chance to restrict the engagement’s scope. Depending on the availability of resources, MushLion will charge you 1.5 times the agreed-upon rate for any overtime you need if you need help on the weekends. The invoice must be paid within seven days after receipt. Any unpaid debt will be subject to an annual interest rate of 10% with immediate effect post the seven-day credit period.

Fixed bid Model:
Before the project starts, pay 50% of the invoice amount in advance. You will receive progress reports for the fix bid job either daily or weekly. For MushLion to finish the project within the predetermined timeframe, you must pay the 50% invoice balance that is still owed after half of the project is finished. Within seven days of receiving the invoice, the final payment is due. If payment is not received within the allotted time, MushLion retains the right to charge the client’s card for the remaining balance on the invoice. The agreed-upon deadline for finishing your project will be deemed void if MushLion is unable to charge your card.

Roll-over Model:
Purchase the blocks of time that you need, either full-time or part-time. The duration of these hour blocks’ use is one to two months, unless an extension is authorized and specified in the contract’s description part. At the start of the project, the hourly package must be paid in full. After payment has been received by MushLion, your remote assistance will start working. Upon using 80% of your paid hours, MushLion will then send you the remaining recharge. Recharging with a new hourly package before your current purchased hours expire will keep your same dedicated remote assistance working for you. If you don’t recharge it on time, your specialized remote help can be replaced with another resource with the same level of experience.

Limited warranty:
You acknowledge by signing this that MushLion’s research projects and other materials are provided “as is,” “with all flaws,” and with no guarantee that any problems will be fixed. Even because MushLion relies on sources that we believe to be trustworthy, we cannot completely rule out mistakes in judgment or application. MushLion is not liable for any bad investments or other decisions the customer makes as a result of using the study report. The reports are intended to provide the client with general suggestions rather than specific recommendations. MushLion will never be held accountable for any claims or losses of any kind, including but not limited to punitive damages, consequential damages, or lost profits.
Apart from the aforementioned, MushLion does not guarantee infringement, title, or quiet enjoyment. Anytime and for any reason, MushLion has the right to end a project. If you don’t utilize any of that time, you will be refunded within a week or two.

Refunds:
In the case of the roll-over model, a partial refund will be given because our contract stipulates that “you may opt for a free replacement or a prorated refund of your unutilized hours if you terminate the contract any point in time due to dissatisfaction of the work.” MushLion offers a satisfaction guarantee whereby we shall rectify your project within the constraints of the initial agreement. However, all payments are final for the fixed bid model.

Disclaimer:
Under no circumstances will MushLion be held accountable for or liable for any business, financial, or other losses that the company may have as a result of decisions the company makes using inputs from MushLion. By doing business on your behalf, MushLion, its staff, and consultants agree to release themselves from obligation for any losses, damages, litigation, or expenses brought on by third parties’ infringement of your intellectual property or proprietary rights.

Confidentiality & Non-disclosure:
Any confidential information obtained during the engagement may not be disclosed to a third party by any party. Information regarding the company or a third party that is protected by privacy laws and regulations, has profit because it is not generally known to the public, or both is referred to as confidential information. The disclosing party has designated the aforementioned information as proprietary and/or secret, or it is the subject of reasonable measures taken by the disclosing party to ensure its confidentiality. Any correspondence or communication between the parties is considered confidential content.
Even after this Agreement expires, the duties of confidentiality and non-disclosure will remain in effect. Please be advised that all phone and email interactions may be recorded for quality control purposes. Additionally, know that no private information will be shared without your consent. that before naming you or the nature of your business with any potential possibility for MushLion, MushLion will obtain your prior consent.

Non-Solicitation:
Each party agrees that it will not, directly or indirectly, through its affiliates, principals, or other related parties, solicit, hire, consult, or otherwise influence any of the other party’s employees or employee referrals to quit their jobs and work for themselves or any other person or entity for the term of this Agreement and for two years after its termination or completion. Even if it would be difficult to demonstrate compensatory monetary losses resulting from a violation of this section, the client understands that it will be held liable if the violation is shown. Despite the fact that compensatory monetary damages resulting from a breach would be difficult to prove, the client agrees that any violation of this clause will make it liable to MushLion for liquidated damages in the amount of twenty thousand dollars USD ($25,000) for each such person. Any correspondence or communication via phone, social media, or email, whether inside or outside the company, will be considered evidence.

Independent Contractor:
You and MushLion have had and will continue to have an independent contractor relationship. These terms and conditions will be interpreted as excluding any agreements made between MushLion and you, such as a joint venture, partnership, or syndicate.

Force Majeure:
A failure that is outside of MushLion’s reasonable control and happens without its fault or negligence is not covered by the company’s liability policy. Examples of such events include acts of God (such as fires, explosions, earthquakes, drought, tidal waves, and floods), rebellion, revolution, insurrection, military or usurped power, and civil war.

Severability:
MushLion is required to adhere to all applicable Indian laws in addition to these terms & conditions. The remaining section or portions of this agreement will be deemed severable and unaffected by the decision if any part is determined to be illegal, in violation of any law, or otherwise invalid. The rights and responsibilities of the parties shall be construed and upheld as if the particular clause, phrase, or provision that was determined to be illegal or invalid had not been included in the Agreement. Any disagreement arising under this agreement will be settled by binding arbitration, the parties agree. The arbitrator’s decision will be binding, enforceable, and open to appeal. The arbitration expenses are to be paid by each party in accordance with the applicable Rules of Arbitration. The costs of the lawsuit, including a fair lawyer’s fee and any incurred legal fees, are due to the opposing party.

Service Cost:
Inflation and market conditions could affect future service costs, which could rise yearly. Before any pricing adjustments take effect, appropriate notification must be given.

Acknowledgment:
All prior communications and correspondence are superseded by these terms and conditions, which outline the parties’ full understanding and agreement about the subject matter. They also contain the fee schedule and scope of service (which are part of the terms and conditions).